Travel Customer Support Specialist Bookings & Itineraries

Concentrix; Salem (MI); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll handle inquiries via phone, email, and chat, using CRM tools to provide accurate information and resolve issues.

Join a collaborative, inclusive culture that values learning and feedback while you build skills in customer experience, analytics, and global client support.

Responsabilités

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.
• Use CRM systems to resolve issues and provide accurate, timely information.
• De-escalate concerns and contribute to a collaborative, inclusive culture.

Description du poste

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll handle inquiries via phone, email, and chat, using CRM tools to provide accurate information and resolve issues.

Join a collaborative, inclusive culture that values learning and feedback while you build skills in customer experience, analytics, and global client support.