Global Travel Support Specialist

Concentrix; Royal Oak (MI); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Concentrix in the United States seeks a Travel Customer Support Specialist to assist travelers with bookings, itinerary changes, cancellations, refunds, and travel questions. You will handle inbound inquiries by phone, email, and chat, using CRM tools to ensure accurate, timely information and resolve issues.

The role emphasizes teamwork, learning, and performance in a collaborative culture, with opportunities to build skills in customer experience and global client support.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Use CRM tools to resolve issues and provide accurate information.
• De-escalate concerns and ensure timely resolutions.

Descripción del empleo

Concentrix in the United States seeks a Travel Customer Support Specialist to assist travelers with bookings, itinerary changes, cancellations, refunds, and travel questions. You will handle inbound inquiries by phone, email, and chat, using CRM tools to ensure accurate, timely information and resolve issues.

The role emphasizes teamwork, learning, and performance in a collaborative culture, with opportunities to build skills in customer experience and global client support.