Travel Support Specialist — Exceptional Customer Care

Concentrix; Pontiac (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. You’ll handle inquiries via phone, email, and chat, using CRM tools and digital platforms to resolve issues with empathy and accuracy, contributing to a positive travel experience.

Join a collaborative, inclusive team focused on learning, feedback, and performance, with opportunities to build skills in customer experience,

Qualifications

• Handling bookings, itinerary changes, cancellations, and refunds.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, changes, cancellations, refunds.
• Provide accurate information and de‑escalate concerns.

Job description

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. You’ll handle inquiries via phone, email, and chat, using CRM tools and digital platforms to resolve issues with empathy and accuracy, contributing to a positive travel experience.

Join a collaborative, inclusive team focused on learning, feedback, and performance, with opportunities to build skills in customer experience,