Global Travel Support Specialist — Booking & Itineraries

Concentrix; Roseville (MI); On-site; USD 38,000 - 58,000; Full time

Job summary

Concentrix in the United States (Michigan) is seeking a Travel Customer Support Specialist to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email, and chat, providing accurate information and friendly service.

Working with digital tools and CRM systems, you will de‑escalate concerns, resolve issues quickly, and contribute to a collaborative culture that values learning and performance, with opportunities to expand skills in

Qualifications

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Use CRM systems to resolve issues and provide timely information.

Responsibilities

• Provide accurate information and courteous support to travelers across channels.
• De-escalate concerns and resolve issues quickly to maintain satisfaction.
• Collaborate with team to improve customer experience and process efficiency.

Skills

Customer service

Communication

CRM software

Tools

CRM systems

Job description

Concentrix in the United States (Michigan) is seeking a Travel Customer Support Specialist to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email, and chat, providing accurate information and friendly service.

Working with digital tools and CRM systems, you will de‑escalate concerns, resolve issues quickly, and contribute to a collaborative culture that values learning and performance, with opportunities to expand skills in