Travel Customer Support Specialist: Bookings & Inquiries

Concentrix; Commerce (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings and travel-related questions. You will handle inquiries via phone, email, and chat, offering solutions, processing itinerary changes, and refunds while maintaining a service-focused approach.

Join a collaborative culture that emphasizes learning, feedback, and performance, with opportunities to build skills in customer experience, analytics, and global client support.

Qualifications

• Experience in customer support is preferred.
• Familiarity with travel bookings and itineraries is a plus.

Responsibilities

• Handle inbound inquiries by phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Resolve issues and de‑escalate concerns using CRM tools.
• Provide accurate, timely information to travelers.

Skills

Customer service

Travel industry knowledge

Multi-channel communication

CRM software

Tools

CRM systems

Phone support software

Email/ticketing tools

Job description

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings and travel-related questions. You will handle inquiries via phone, email, and chat, offering solutions, processing itinerary changes, and refunds while maintaining a service-focused approach.

Join a collaborative culture that emphasizes learning, feedback, and performance, with opportunities to build skills in customer experience, analytics, and global client support.