Travel Support Specialist - Customer Care & Bookings

Concentrix; Beverly Hills (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email, and chat, resolving issues with CRM tools and providing accurate travel information.

The role emphasizes collaboration, learning, and ongoing skill development within a global client support environment. The position offers opportunities to build expertise in customer experience, analytics, and travel operations

Qualifications

• Experience in handling inbound inquiries in a fast-paced environment.
• Ability to de-escalate issues and provide accurate information.
• Familiarity with bookings, itineraries, refunds, and travel policies.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Resolve issues using CRM tools and provide timely information.

Skills

Customer service

Multi-channel support (phone, email, &

Tools

CRM software

Job description

Concentrix is seeking a Travel Customer Support Specialist to assist travelers with bookings, itinerary changes, cancellations, and refunds. You will handle inquiries via phone, email, and chat, resolving issues with CRM tools and providing accurate travel information.

The role emphasizes collaboration, learning, and ongoing skill development within a global client support environment. The position offers opportunities to build expertise in customer experience, analytics, and travel operations