Travel Support Specialist — Booking & Customer Experience

Concentrix; Redford Charter Township (MI); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Concentrix is seeking a Travel Customer Support Specialist in Michigan to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll use CRM tools and digital platforms to resolve issues, de‑escalate concerns, and provide timely information.

The role emphasizes collaboration, learning, and performance within a global client support culture. You will engage customers across phone, email, and chat channels, fostering positive experiences and

Qualifikationen

• Experience delivering high-quality customer support
• Ability to communicate clearly in written and spoken form
• Familiarity with CRM and ticketing tools desired

Aufgaben

• Handle inbound inquiries via phone, email, and chat to assist customers with bookings and changes
• Resolve issues, de‑escalate concerns, and provide accurate information
• Collaborate with team to improve customer experience and knowledge base

Kenntnisse

Customer service

Communication

CRM software

Tools

CRM systems

Ticketing tools

Jobbeschreibung

Concentrix is seeking a Travel Customer Support Specialist in Michigan to assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll use CRM tools and digital platforms to resolve issues, de‑escalate concerns, and provide timely information.

The role emphasizes collaboration, learning, and performance within a global client support culture. You will engage customers across phone, email, and chat channels, fostering positive experiences and