Global Travel Customer Support Specialist

Concentrix; Dearborn (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist in Dearborn, MI to assist customers with bookings, changes, and refunds. You will handle inquiries via phone, email, and chat, using CRM tools to resolve issues and provide timely information.

The role emphasizes a collaborative, learning-focused culture and opportunities to grow in customer experience and analytics. Join a global client-support team dedicated to delivering exceptional travel experiences, handling diverse questions, and

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.
• Use digital tools and CRM systems to resolve issues and provide accurate, timely information.

Job description

Concentrix is seeking a Travel Customer Support Specialist in Dearborn, MI to assist customers with bookings, changes, and refunds. You will handle inquiries via phone, email, and chat, using CRM tools to resolve issues and provide timely information.

The role emphasizes a collaborative, learning-focused culture and opportunities to grow in customer experience and analytics. Join a global client-support team dedicated to delivering exceptional travel experiences, handling diverse questions, and