Travel Customer Support Specialist — Bookings & Help

Concentrix; Warren (MI); On-site; USD 38,000 - 54,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist in Michigan to assist travelers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll resolve issues using CRM tools and collaborate with a team to ensure consistent service.

You’ll handle inquiries via phone, email, and chat, de‑escalate concerns, and provide accurate information while building skills in customer experience and analytics within a supportive culture.

Qualifications

• Experience in travel or hospitality customer support preferred.
• Comfort with handling bookings, changes, and refunds using CRM tools.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Resolve issues and provide accurate information to travelers.

Skills

Customer service

Communication

Problem solving

Multitasking

Phone etiquette

Tools

CRM systems

Booking platforms

Job description

Concentrix is seeking a Travel Customer Support Specialist in Michigan to assist travelers with bookings, itinerary changes, cancellations, refunds, and travel questions. You’ll resolve issues using CRM tools and collaborate with a team to ensure consistent service.

You’ll handle inquiries via phone, email, and chat, de‑escalate concerns, and provide accurate information while building skills in customer experience and analytics within a supportive culture.