Travel Customer Support Specialist — Customer Experience

Concentrix; Waterford Charter Township (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to join our team in Michigan. You will handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Using CRM tools and digital channels, you will resolve issues, de-escalate concerns, and provide accurate, timely information while collaborating with teammates in a supportive, growth‑minded culture.

Job description

Concentrix is seeking a Travel Customer Support Specialist to join our team in Michigan. You will handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

Using CRM tools and digital channels, you will resolve issues, de-escalate concerns, and provide accurate, timely information while collaborating with teammates in a supportive, growth‑minded culture.