Travel Customer Support Specialist: Global CX & Analytics

Concentrix; Troy (MI); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Concentrix in Troy, MI is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds and travel questions. You will respond by phone, email, and chat, using CRM tools and other digital platforms to resolve issues promptly.

This role emphasizes teamwork, learning, and performance improvement in a global client environment. You’ll de-escalate concerns, provide accurate information, and help travelers have smooth experiences while

Responsabilités

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Provide travel-related information and resolve issues using CRM tools.

Connaissances

Customer service

Multichannel support

Outils

CRM systems

Description du poste

Concentrix in Troy, MI is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds and travel questions. You will respond by phone, email, and chat, using CRM tools and other digital platforms to resolve issues promptly.

This role emphasizes teamwork, learning, and performance improvement in a global client environment. You’ll de-escalate concerns, provide accurate information, and help travelers have smooth experiences while