Travel Experience & Bookings Specialist

Concentrix; Southfield (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist in the United States (Southfield, MI) to handle inquiries via phone, email, and chat. You will assist customers with bookings, itinerary changes, cancellations, and refunds, using CRM tools to resolve issues and provide accurate information.

The role offers a collaborative culture with opportunities to build skills in customer experience and analytics.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Resolve issues, de-escalate concerns, and provide accurate, timely information.

Skills

Customer service

Communication

CRM systems

Tools

CRM systems

Job description

Concentrix is seeking a Travel Customer Support Specialist in the United States (Southfield, MI) to handle inquiries via phone, email, and chat. You will assist customers with bookings, itinerary changes, cancellations, and refunds, using CRM tools to resolve issues and provide accurate information.

The role offers a collaborative culture with opportunities to build skills in customer experience and analytics.