Travel Customer Support & Experience Specialist

Concentrix; Farmington Hills (MI); On-site; USD 36,000 - 60,000; Full time

Job summary

Concentrix Travel Customer Support Specialist in Farmington Hills, MI handles inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information.

You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills

Qualifications

• Customer support mindset and communication skills.
• Ability to navigate CRM systems and multi-channel inquiries.

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Provide accurate, timely information and de-escalate concerns to ensure a positive travel experience.

Job description

Concentrix Travel Customer Support Specialist in Farmington Hills, MI handles inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information.

You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills