Travel-Ready Strategic SaaS Account Leader

Inriver; Boston (MA); Sur place; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

STD/LTD

Résumé du poste

Inriver seeks a Senior Account Manager in the United States to retain and grow a portfolio of customers, building strong advisory relationships and driving ARR growth. The role requires travel up to 25% for customer meetings, onsite engagements, events, and team gatherings.

You will coordinate with cross-functional teams to ensure customer success, lead negotiations, and position Inriver for long-term expansion while preserving existing relationships.

Qualifications

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• Excellent communication skills, active listening, and storytelling.
• Excellent presentation skills, ability to present dynamically through storytelling.
• Ability to drive knowledge sharing and collaborative behaviours.
• Curiosity to learn new things.
• Experience in writing, executing, and reporting on business plans.

Responsabilités

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for customer matters and coordinate with cross-functional teams to ensure success.
• Grow the committed ARR from existing customer base and retain business while identifying opportunities.
• Work with the Customer Success team to ensure customers derive value from Inriver solutions.
• Provide updates on capabilities and align to current/potential use cases for customers.
• Prepare proposals and presentations, lead negotiations, and navigate complex decisions to meet objectives.
• Use account planning to position Inriver for success and enable accurate forecasting and goal setting.
• Travel up to 25% for meetings, events, and team gatherings.

Connaissances

Enterprise account management

Strategic account planning

PIM/DAM/MDM or eCommerce

CRM usage

Business English

Communication skills

Presentation skills

Storytelling

Collaboration

Curiosity to learn

Business planning

Formation

University degree

Outils

CRM software

Description du poste

Inriver seeks a Senior Account Manager in the United States to retain and grow a portfolio of customers, building strong advisory relationships and driving ARR growth. The role requires travel up to 25% for customer meetings, onsite engagements, events, and team gatherings.

You will coordinate with cross-functional teams to ensure customer success, lead negotiations, and position Inriver for long-term expansion while preserving existing relationships.