Senior SaaS Account Manager: Growth & Retention

Inriver; Philadelphia (Philadelphia County); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

STD

LTD

Job summary

Inriver is seeking a Senior Account Manager to manage a portfolio of US customers, sustain retention, and drive ARR growth. The role involves building relationships, coordinating with cross-functional teams, and expanding business opportunities, with travel up to 25% for meetings, onsite engagements, and events.

You will partner with the Customer Success team to ensure customers derive maximum value from Inriver solutions and to align use cases with evolving needs.

Qualifications

• 5–10 years of enterprise account management or business development in SaaS
• Experience with strategic account planning techniques
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions
• Experience using a CRM to support account planning
• Business English required
• Strong communication and presentation skills
• Ability to write and report on business plans

Responsibilities

• Develop trusted advisory relationships with customer stakeholders and partners
• Serve as point of contact for customer matters and coordinate cross-functional teams
• Grow committed ARR and retain existing business while identifying opportunities
• Collaborate with Customer Success to maximize value of Inriver solutions
• Prepare proposals and presentations and lead negotiations
• Use account planning to forecast and set goals

Skills

Enterprise account management

Business development

SaaS

Strategic account planning

CRM usage

Business English

Communication skills

Presentation skills

Storytelling

Knowledge sharing

Curiosity to learn

Business planning reports

Education

University degree

Tools

CRM systems

Job description

Inriver is seeking a Senior Account Manager to manage a portfolio of US customers, sustain retention, and drive ARR growth. The role involves building relationships, coordinating with cross-functional teams, and expanding business opportunities, with travel up to 25% for meetings, onsite engagements, and events.

You will partner with the Customer Success team to ensure customers derive maximum value from Inriver solutions and to align use cases with evolving needs.