Senior Enterprise Account Manager - SaaS Growth & Retention

Inriver; Tallahassee (FL); Presencial; USD 140.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Short-term disability

Long-term disability

Descripción de la vacante

Inriver is seeking a Senior Account Manager in the United States to manage a portfolio of customers, grow ARR, and ensure customer satisfaction. The role requires located in the US with up to 25% travel for meetings, onsite engagements, and events.

You will partner with cross-functional teams to expand usage of Inriver's solutions and drive renewals. Ideal candidates bring 5–10 years in enterprise SaaS account management, strong strategic planning, CRM experience, and excellent communication and

Formación

• 5-10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English proficiency.
• University/College degree required.
• Excellent communication and presentation skills.
• Strong storytelling and value proposition skills.
• Ability to drive knowledge sharing and collaborative behaviours.
• Curiosity and willingness to learn new things.
• Experience in writing, executing, and reporting on business plans.

Responsabilidades

• Develop trusted advisory relationships with customer stakeholders and partners.
• Serve as main contact and coordinate cross-functional teams for success.
• Grow committed ARR and retain existing business while identifying opportunities.
• Collaborate with Customer Success to maximize value from Inriver's solutions.
• Prepare proposals and presentations, lead negotiations, and manage complex decisions.
• Use account planning to forecast and set goals for success.

Conocimientos

Enterprise account management

Strategic account planning

PIM/DAM/MDM familiarity

CRM for account planning

Business English

University degree

Communication skills

Presentation skills

Knowledge sharing

Curiosity to learn

Business planning & reporting

Educación

University degree or equivalent

Herramientas

CRM usage

Descripción del empleo

Inriver is seeking a Senior Account Manager in the United States to manage a portfolio of customers, grow ARR, and ensure customer satisfaction. The role requires located in the US with up to 25% travel for meetings, onsite engagements, and events.

You will partner with cross-functional teams to expand usage of Inriver's solutions and drive renewals. Ideal candidates bring 5–10 years in enterprise SaaS account management, strong strategic planning, CRM experience, and excellent communication and