Senior Enterprise Account Manager - Grow ARR & Partnerships

Inriver; Columbia (SC); Sur place; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401K

Short-term disability

Long-term disability

Résumé du poste

Inriver, a US-based company, seeks a Senior Account Manager to retain and grow a portfolio of customers, with travel up to 25%. You will lead advisory relationships, coordinate with cross-functional teams, and drive ARR growth while maintaining high customer satisfaction.

You will work with the Inriver Customer Success team to maximize value, manage proposals, negotiations, and leverage account planning to forecast and set goals for sustainable success.

Qualifications

• 5–10 years of experience in enterprise account management in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• Excellent communication skills – ability to create an effective value proposition, active listening, and storytelling.
• Excellent presentation skills – ability to present dynamically through storytelling.
• Ability to drive and increase knowledge sharing and collaborative behaviours.
• A genuine curiosity to learn new things.
• Experienced in writing, executing, and reporting on business plans.

Responsabilités

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any matters specific to your customers and work with cross-functional teams to ensure success.
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying long-term and short-term business opportunities.
• Work closely with Inriver Customer Success team to ensure customers are happy and get the most value out of Inriver's solutions.
• Serve as resource to customer in providing updates on Inriver capabilities and aligning to current and potential use cases.
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcome objectives.
• Use account planning skills to best position Inriver for success and to enable the proper forecasting and goal setting.

Connaissances

Enterprise account management

Business development

Strategic account planning

CRM usage

Communication skills

Presentation skills

Storytelling

Negotiation

English proficiency

Formation

Bachelor's degree

Outils

CRM software

Description du poste

Inriver, a US-based company, seeks a Senior Account Manager to retain and grow a portfolio of customers, with travel up to 25%. You will lead advisory relationships, coordinate with cross-functional teams, and drive ARR growth while maintaining high customer satisfaction.

You will work with the Inriver Customer Success team to maximize value, manage proposals, negotiations, and leverage account planning to forecast and set goals for sustainable success.