Senior Enterprise Account Leader - Growth & Retention

Inriver; Oregon; Hybrid; USD 140,000 - 160,000; Full time

Job summary

Inriver is seeking a Senior Account Manager in the United States to manage and expand a portfolio of customers. You will build strong relationships, align cross-functional teams, and drive ARR growth while maintaining high customer satisfaction.

The role requires up to 25% travel for onsite meetings, events, and team gatherings. You will advocate for customers, present strategic proposals, and guide negotiations to close value-driven deals.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.

Responsibilities

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for all matters specific to customers and work with cross-functional teams to ensure success.
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities.
• Work closely with inriver Customer Success team to ensure customers are happy and get the most value of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases.
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives.
• Use account planning skills to position inriver for success and to enable forecasting and goal setting.

Skills

Enterprise account management

Strategic account planning

CRM software

CRM for planning

Business English

Education

University / College or equivalent degree

Job description

Inriver is seeking a Senior Account Manager in the United States to manage and expand a portfolio of customers. You will build strong relationships, align cross-functional teams, and drive ARR growth while maintaining high customer satisfaction.

The role requires up to 25% travel for onsite meetings, events, and team gatherings. You will advocate for customers, present strategic proposals, and guide negotiations to close value-driven deals.