Senior Enterprise Account Manager - SaaS Growth & Retention

Inriver; Springfield (IL); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

STD

LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to manage and expand a portfolio of customers. The role includes travel up to 25% for meetings, onsite engagements, and events.

You will build trusted advisor relationships, coordinate with cross-functional teams, and drive ARR growth while ensuring customer satisfaction. You’ll work with the Customer Success team to maximize value from Inriver’s solutions, prepare proposals, and lead negotiations to close opportunities.

Qualifications

• 5-10 years of enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.

Responsibilities

• Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic levels.
• Serve as point of contact for all customer matters; coordinate with cross-functional teams for success.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value from Inriver’s solutions.
• Provide updates on Inriver capabilities and align to current and potential use cases.
• Prepare proposals and presentations; lead negotiations and complex decision processes.
• Apply account planning to position Inriver for success and enable forecasting and goals.

Skills

Enterprise account management

Strategic account planning

CRM usage

Business English

Communication skills

Presentation skills

Storytelling

Knowledge sharing

Curiosity to learn

Business plans execution

Education

University / College or equivalent degree

Tools

CRM software

Job description

Inriver is seeking a Senior Account Manager in the United States to manage and expand a portfolio of customers. The role includes travel up to 25% for meetings, onsite engagements, and events.

You will build trusted advisor relationships, coordinate with cross-functional teams, and drive ARR growth while ensuring customer satisfaction. You’ll work with the Customer Success team to maximize value from Inriver’s solutions, prepare proposals, and lead negotiations to close opportunities.