Senior Enterprise Account Growth Leader | SaaS

Inriver; Manchester (NH); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

STD/LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to retain and grow a portfolio of customers, building strong relationships and ensuring satisfaction. This role requires up to 25% travel for meetings, onsite engagements, and events.

You will lead advisory conversations, coordinate with cross-functional teams, and drive ARR growth while identifying opportunities. Strong communication, strategic planning, and CRM skills are key.

Qualifications

• 5–10 years of enterprise account management or SaaS experience.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using a CRM to support account planning.
• Business English required.
• Excellent communication and storytelling skills.
• Excellent presentation skills for dynamic storytelling.
• Experience writing, executing, and reporting on business plans.

Responsibilities

• Develop trusted advisory relationships with customer stakeholders and partners at tactical and strategic levels.
• Serve as the primary point of contact for customers and coordinate with cross-functional teams.
• Grow committed ARR from existing customers.
• Retain existing business while identifying long- and short-term opportunities.
• Collaborate with Customer Success to maximize value from Inriver’s solutions.
• Provide updates on capabilities and align with use cases.
• Prepare proposals and presentations, lead negotiations, and drive complex decisions.
• Use account planning to forecast and set goals.

Skills

Enterprise account management

Strategic account planning

CRM usage

Business English

Communication skills

Presentation skills

Storytelling

Knowledge sharing

Curiosity

Business writing/plans

Education

University / College degree or equivalent

Tools

CRM software

Job description

Inriver is seeking a Senior Account Manager in the United States to retain and grow a portfolio of customers, building strong relationships and ensuring satisfaction. This role requires up to 25% travel for meetings, onsite engagements, and events.

You will lead advisory conversations, coordinate with cross-functional teams, and drive ARR growth while identifying opportunities. Strong communication, strategic planning, and CRM skills are key.