Senior Enterprise Account Manager - SaaS Growth & Retention

Inriver; New York (NY); On-site; USD 140,000 - 160,000; Full time

Job summary

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth across a portfolio of customers. You will build trusted advisory relationships with key stakeholders, serve as the primary contact, and collaborate with cross‑functional teams to ensure renewals, expansion, and customer satisfaction.

This role requires up to 25% travel for customer meetings, onsite engagements, industry events, and team gatherings.

Qualifications

• 5–10 years of enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience in the utilization of a CRM to support account planning.
• Business English is a requirement.
• University / College or equivalent degree required.
• Excellent communication skills – Ability to create an effective value proposition, active listening, and storytelling
• Excellent Presentation Skills – The ability to present dynamically through story telling
• Ability to drive and increase knowledge sharing and collaborative behaviours
• A genuine curiosity to learn new things
• Experienced in writing, executing, and reporting on business plans.

Responsibilities

• Develop a trusted advisory relationship with your customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for any and all matters specific to your customers and work with cross-functional teams to ensure success
• Responsible for growing the committed ARR from existing customer base.
• Responsible for retention of existing business while identifying and qualifying long-term and short-term business opportunities
• Work closely with inriver Customer Success team to ensure your customers are happy and get the most value out of Inriver’s solutions.
• Serve as resource to customer in providing updates on inriver capabilities and aligning to current and potential use cases
• Prepare proposals and presentations for all levels, leads negotiations, coordinate complex decision-making processes, and overcomes objectives
• Use account planning skills to best position inriver for success and to enable the proper forecasting and goal setting

Skills

Account management

Strategic planning

CRM usage

Business English

Communication skills

Presentation skills

Negotiation

Storytelling

Learning agility

Team collaboration

Education

Bachelor's degree or equivalent

Tools

CRM

Job description

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth across a portfolio of customers. You will build trusted advisory relationships with key stakeholders, serve as the primary contact, and collaborate with cross‑functional teams to ensure renewals, expansion, and customer satisfaction.

This role requires up to 25% travel for customer meetings, onsite engagements, industry events, and team gatherings.