Senior Strategic Account Manager

inRiver inc

Chicago (IL)

On-site

USD 140,000 - 160,000

Full time

10 days ago

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Benefits offered by this job

401K

Medical coverage

Dental coverage

Vision coverage

STD/LTD

Job summary

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers. You will build trusted advisory relationships, coordinate with cross-functional teams, and grow ARR while ensuring high customer satisfaction.

Up to 25% travel to meet customers, attend events, and support onsite engagements. Ideal candidates have 5–10 years in enterprise account management or SaaS sales, with CRM experience and knowledge of PIM/DAM/MDM or broader

Qualifications

5-10 years of experience in enterprise account management or business development in a SaaS company.
Experience with strategic account planning techniques.
Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
Experience in the utilization of a CRM to support account planning.

Responsibilities

Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
Serve as point of contact for customer matters and coordinate with cross-functional teams to ensure success.
Grow the committed ARR from the existing customer base.
Retain existing business while identifying long- and short-term opportunities.
Collaborate with the Customer Success team to maximize value for customers.