Strategic SaaS Account Manager – Growth & Retention

Inriver; Atlanta (GA); On-site; USD 140,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

STD/LTD

Job summary

Inriver is seeking a Senior Account Manager to drive retention and growth for a US portfolio. You will build trusted advisory relationships, coordinate across teams, and aim to expand ARR while ensuring customer success. Travel up to 25% supports meetings, on-site engagements, events, and team gatherings.

The role emphasizes strategic planning, CRM-driven account management, and strong communication. Located in the United States, with competitive base pay and benefits.

Qualifications

• 5–10 years of enterprise account management in SaaS.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader ecommerce solutions.
• Experience using CRM for account planning.
• Excellent business English language skills.

Responsibilities

• Develop advisory relationships with customer stakeholders at strategic levels.
• Be single point of contact and coordinate cross-functional teams.
• Grow and retain ARR from existing customers.
• Identify long- and short-term business opportunities.
• Collaborate with Customer Success to maximize value.
• Prepare proposals and led negotiations.
• Forecasting and goal setting through account planning.

Skills

Enterprise account management

Strategic account planning

CRM utilization

Business English

Communication skills

Presentation skills

Storytelling

Education

Bachelor's degree or equivalent

Job description

Inriver is seeking a Senior Account Manager to drive retention and growth for a US portfolio. You will build trusted advisory relationships, coordinate across teams, and aim to expand ARR while ensuring customer success. Travel up to 25% supports meetings, on-site engagements, events, and team gatherings.

The role emphasizes strategic planning, CRM-driven account management, and strong communication. Located in the United States, with competitive base pay and benefits.