Senior SaaS Account Manager: Growth & Retention

Inriver; Charlotte (NC); Sur place; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401K

STD/LTD

Résumé du poste

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers, building trusted advisory relationships and coordinating with cross‑functional teams.

The role requires up to 25% travel and offers opportunities to lead strategic account planning, expand ARR, and deepen value from Inriver’s SaaS solutions with existing customers.

Qualifications

• 5–10 years of experience in enterprise account management or business development in a SaaS company.
• Experience with strategic account planning techniques.
• Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions.
• Experience using CRM to support account planning.
• Business English is a requirement.

Responsabilités

• Develop a trusted advisory relationship with customer stakeholders and partners at tactical and strategic level.
• Serve as point of contact for all customer matters and work with cross‑functional teams to ensure success.
• Grow the committed ARR from existing customer base.
• Retain existing business while identifying long‑ and short‑term opportunities.
• Collaborate with Customer Success to maximize value from Inriver solutions.
• Provide updates on Inriver capabilities and align with use cases.
• Prepare proposals and presentations for all levels, lead negotiations, and navigate complex decision processes.
• Use account planning to position Inriver for success and enable forecasting and goal setting.

Connaissances

Enterprise account management

SaaS experience

Strategic account planning

CRM usage

Business English

Communication skills

Presentation skills

Curiosity to learn

Formation

University degree or equivalent

Outils

CRM Software

PIM/DAM/MDM familiarity

Description du poste

Inriver is seeking a Senior Account Manager in the United States to drive retention and growth for a portfolio of customers, building trusted advisory relationships and coordinating with cross‑functional teams.

The role requires up to 25% travel and offers opportunities to lead strategic account planning, expand ARR, and deepen value from Inriver’s SaaS solutions with existing customers.