Travel-Ready On-Site PC Support Technician

Worldwide TechServices; City of Newburgh (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician in the United States to repair desktops and laptops and provide direct client support. You will troubleshoot issues, support Desk Side applications and infrastructure, and interact with clients to resolve problems promptly.

Responsibilities include handling service calls within SLAs, completing administrative duties, real-time reporting, and following client policies.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer communication

Client travel

Desktops & laptops repair

Technical troubleshooting

Equipment lifting

Repair toolkit

Education

Technical school certification or equivalent

Tools

Repair toolkit

Diagnostic tools

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician in the United States to repair desktops and laptops and provide direct client support. You will troubleshoot issues, support Desk Side applications and infrastructure, and interact with clients to resolve problems promptly.

Responsibilities include handling service calls within SLAs, completing administrative duties, real-time reporting, and following client policies.