On-Site PC Support Technician — Travel-Required

Worldwide TechServices, LLC; Bloomington (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support professional to troubleshoot desktops and laptops, and to provide direct client support. You will engage with clients to resolve issues, perform basic repairs, and support desk-side applications and infrastructure as needed.

The role involves travel to client locations, handling service calls within SLAs, and maintaining accurate real-time reporting and documentation.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer communication

Travel to client locations

Long distance travel & overnight

Lift up to 50 lbs

Own basic repair toolkit

Education

Technical school certification or equivalent

0-2 years of relevant experience

Valid Driver's License

Tools

OEM Certifications

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support professional to troubleshoot desktops and laptops, and to provide direct client support. You will engage with clients to resolve issues, perform basic repairs, and support desk-side applications and infrastructure as needed.

The role involves travel to client locations, handling service calls within SLAs, and maintaining accurate real-time reporting and documentation.