On-Site PC Support Technician – Travel Ready

Worldwide TechServices; West Valley (WA); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting on desktops and laptops. You will interact with clients to address technical issues and respond timely.

Responsibilities include providing customer support for designated equipment, handling service calls within SLAs, and maintaining accurate reporting and asset control while following safety guidelines.

Qualifications

• Education and Experience typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Driver’s license

Long-distance driving

Equipment handling

Repair toolkit

Education

Technical school certification or equivalent

0-2 years relevant experience

Tools

OEM Certifications

Knowledge of hardware

Knowledge of software

Job description

Worldwide TechServices is seeking a Dynamic PC Support technician to perform basic and moderately complex troubleshooting on desktops and laptops. You will interact with clients to address technical issues and respond timely.

Responsibilities include providing customer support for designated equipment, handling service calls within SLAs, and maintaining accurate reporting and asset control while following safety guidelines.