On-Site Desktop Support Technician (Travel Required)

SmartRecruiters, Inc.; Missoula (MT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Incentives per call closed

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform desktop and laptop troubleshooting and basic repair tasks, engaging with clients to address issues promptly. The role may support desk side applications and infrastructure as needed.

Responsibilities include providing customer support for designated equipment, routing service calls within SLAs, and documenting actions in real time.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies and guidelines.
• Complete real-time reporting of all calls as documented in policies and guidelines.
• Follow established policies, guidelines, and documents relating to service delivery for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand Safety policies and guidelines and work within them daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Travel to client

Lifting up to 50 lbs

Education

Technical school certification

Tools

Hardware knowledge

OEM Certifications

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform desktop and laptop troubleshooting and basic repair tasks, engaging with clients to address issues promptly. The role may support desk side applications and infrastructure as needed.

Responsibilities include providing customer support for designated equipment, routing service calls within SLAs, and documenting actions in real time.