On-Site PC Support Technician - Travel-Ready

Worldwide TechServices, LLC; Boston (MA); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to troubleshoot and repair desktops and laptops for clients. This role involves direct client interaction, driving to locations, and adhering to service level agreements while maintaining asset control and safety compliance.

The position may require overnight travel within other geographies. Qualifications include a technical school certification (or equivalent) and 0–2 years of relevant experience; customer service

Qualifications

• Requires technical school certification or equivalent with 0-2 years experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in guidelines and policies
• Complete all administrative tasks associated with each call as documented in policies and guidelines
• Complete real-time reporting of all calls as documented in policies and guidelines
• Follow policies, guidelines, and documents relating to successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Client travel

Driving long distances

Lifting 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Hardware knowledge

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to troubleshoot and repair desktops and laptops for clients. This role involves direct client interaction, driving to locations, and adhering to service level agreements while maintaining asset control and safety compliance.

The position may require overnight travel within other geographies. Qualifications include a technical school certification (or equivalent) and 0–2 years of relevant experience; customer service