Travel-Ready Multi-Site Customer Service Coordinator

Ricoh USA, Inc.; Florence (SC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, life, and disability"

401K, HSA, and FSA

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh USA, Inc. is hiring an Area Customer Service Coordinator in Florence, SC. You will support daily operations, implement new services, and foster a customer-centric environment across multiple client sites.

Expect a dynamic team where your energy and accountability drive service excellence. Responsibilities include on-site coverage, mail/print/hospitality services, reception duties, travel to client locations, and collaboration with management to improve processes using data-driven insights.

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Flexibility to travel between customer locations within a 40–50‑mile radius.
• Shifts 7am–7pm with possible overtime including weekends depending on location.
• Regular use of a personal vehicle; valid driver’s license and appropriate insurance required.
• Data-driven and customer‑centric mindset; strong communication skills.
• Physical tasks may include standing, walking, bending, reaching, lifting up to 50 lbs.

Responsibilities

• Provide coverage across multiple customer sites with consistent service delivery.
• Deliver on-site business services including mail/print, hospitality, reception, shipping/receiving, courier coordination, and printer fleet management.
• Travel locally to post offices and satellite offices as needed to support client operations.
• Collaborate with management to improve processes using data-driven insights.
• Assist in onboarding new customer accounts and expanding services with Field Implementation Managers.
• Maintain service-first professionalism and strong customer relationships.

Skills

Flexibility

Travel within 40–50 miles

Customer focus

Communication

Data-driven

Education

High school diploma

Tools

MS Office

Job description

Ricoh USA, Inc. is hiring an Area Customer Service Coordinator in Florence, SC. You will support daily operations, implement new services, and foster a customer-centric environment across multiple client sites.

Expect a dynamic team where your energy and accountability drive service excellence. Responsibilities include on-site coverage, mail/print/hospitality services, reception duties, travel to client locations, and collaboration with management to improve processes using data-driven insights.