Multi-Site Customer Experience Coordinator

Ricoh; Baltimore (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Ricoh is seeking a Multi Site Customer Service Coordinator to support daily operations, implement new services, and foster a customer-centric environment across the assigned region.

You will collaborate with management to improve processes, assist in onboarding new accounts and service expansions, and travel between client locations within a 40–50 mile radius. This role values a data-driven mindset and excellent communication for delivering exceptional service.

Qualifications

• Must have a high school diploma with 12 months of relevant work experience.
• Ability to travel between customer locations within a 40-50 mile radius.
• Strong data-driven mindset and excellent communication abilities.

Responsibilities

• Collaborate with management to enhance operational processes and improve best-practice adoption.
• Assist in onboarding new customer accounts and service expansions with Field Implementation Managers.
• Engage with customers in a service-oriented, authentic manner to drive satisfaction.
• Be adaptable and accountable, embracing challenges to deliver exceptional service.

Skills

Data-driven

Communication skills

Customer-centric

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh is seeking a Multi Site Customer Service Coordinator to support daily operations, implement new services, and foster a customer-centric environment across the assigned region.

You will collaborate with management to improve processes, assist in onboarding new accounts and service expansions, and travel between client locations within a 40–50 mile radius. This role values a data-driven mindset and excellent communication for delivering exceptional service.