Multi-Site Customer Success Coordinator

Ricoh USA, Inc.; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Multi Site Customer Service Coordinator to support daily operations and roll out new services across the Milwaukee area. You will collaborate with management to optimize processes and assist Field Implementation Managers in onboarding new accounts and expanding services.

The role emphasizes a customer-centric mindset, adaptability, and strong communication. Travel within a 40-50 mile radius is required to meet client needs and ensure seamless service delivery.

Qualifications

• High school diploma with at least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40-50 mile radius.
• Data-driven and innovative approach, alongside excellent communication abilities and a customer-centric mindset.

Responsibilities

• Collaborate with management to enhance operational processes and drive continuous improvement using data-driven insights.
• Assist in implementing new customer accounts and service expansions with Field Implementation Managers.
• Infuse energy into every interaction, delivering a service-oriented experience that puts the customer first.
• Be adaptable and accountable, embracing challenges and delivering exceptional service.

Skills

Data-driven

Customer-centric

Communication

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Ricoh USA, Inc. is seeking a Multi Site Customer Service Coordinator to support daily operations and roll out new services across the Milwaukee area. You will collaborate with management to optimize processes and assist Field Implementation Managers in onboarding new accounts and expanding services.

The role emphasizes a customer-centric mindset, adaptability, and strong communication. Travel within a 40-50 mile radius is required to meet client needs and ensure seamless service delivery.