Travel‑Ready Field Service Technician (Packaging Equipment)

Intertape Polymer Group; Tracy (CA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Intertape Polymer Group in the United States offers a Field Service Technician role to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You will help ensure equipment uptime and support customer production needs directly in the field.

This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.

Qualifikationen

• High School diploma or equivalent required; technical degree preferred.
• Experience diagnosing electrical and electromechanical faults at customer sites.
• Experience in packaging automation systems is preferred.
• Proficiency with PC applications (Microsoft Office) for documentation and reporting.

Aufgaben

• Develop and maintain expert knowledge of IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Communicate product value and service recommendations to customers during site visits.
• Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. Provide on-the-job training to customer maintenance teams as needed.
• Establish, schedule, and execute Preventive Maintenance programs for assigned end-user accounts to ensure equipment reliability and minimize downtime.
• Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues, report unusual performance concerns, and provide feedback for product improvement.
• Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.
• Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.
• Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.
• Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.

Kenntnisse

Electrical aptitude

Mechanical aptitude

Customer communication

Field service

Travel readiness

Driver's license

Ausbildung

High School diploma

Associate degree (technical)

Tools

Microsoft Office Suite

Multimeters

Diagnostic equipment

Jobbeschreibung

Intertape Polymer Group in the United States offers a Field Service Technician role to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You will help ensure equipment uptime and support customer production needs directly in the field.

This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.