Field Service Technician - On-Site Repairs & Travel (50%)

Intertape Polymer Group; Tampa (FL); On-site; USD 30,000 - 39,000; Full time

Job summary

Intertape Polymer Group is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations in the Tampa, FL area. You will ensure equipment uptime, support customer production needs, and deliver service excellence in the field.

The ideal candidate has hands-on mechanical and electrical aptitude, strong communication skills, and the ability to work independently while representing IPG at customer sites.

Qualifications

• High school diploma or equivalent required; technical field degree preferred.
• Experience diagnosing faults at customer sites on mechanical and electrical systems.
• Ability to travel up to 50% of weeks and work independently in the field.
• Strong customer service and communication skills.
• Ability to read technical diagrams and schematics.

Responsibilities

• Develop and maintain expert knowledge of IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities.
• Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation.
• Establish, schedule, and execute Preventive Maintenance programs for assigned end-user accounts to ensure equipment reliability and minimize downtime.
• Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues and provide feedback for product improvement.
• Follow field service communication procedures, including RMAs, work orders, and accurate service records.
• Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.
• Support Senior Technicians during complex field service jobs or escalations as assigned.
• Perform other field-related service duties including emergency repairs, customer training, projects, and equipment audits.

Skills

Electrical systems

Electromechanical systems

Multimeter use

Customer communication

Mechanical skills

MS Office

Tool usage

Schematic reading

Travel readiness

Record keeping

Education

High school diploma

Associate degree (technical)

Tools

Multimeter

Power tools

Hand tools

MS Office

Job description

Intertape Polymer Group is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations in the Tampa, FL area. You will ensure equipment uptime, support customer production needs, and deliver service excellence in the field.

The ideal candidate has hands-on mechanical and electrical aptitude, strong communication skills, and the ability to work independently while representing IPG at customer sites.