Travel‑Ready Field Service Technician II

Smiths Group; El Paso (TX); On-site; USD 75,000 - 102,000; Full time

Job summary

Smiths Detection, part of Smiths Group, seeks a Field Service Technician to support Presidio, TX and nearby areas. The role involves troubleshooting, installation, repair of Trace, X-Ray, and CT X-Ray equipment at customer sites, with travel and on-call duties.

Strong customer focus and ability to work independently are essential. Responsibilities include documenting service activity, training customers, responding to emergencies, and maintaining tools and certifications.

Qualifications

• Associate degree or related trade cert; electrical/mechanical focus.
• Minimum 3 years troubleshooting and field repair.
• Willing to travel on short notice.
• Strong customer service orientation.

Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair and maintain field equipment; provide customer training.
• Respond to emergency and non-scheduled calls within response time goals.
• Maintain accurate field service logs and paperwork.
• Travel, overtime may be required.
• Ensure health, safety and export compliance.

Skills

Communication skills

Customer focus

Teamwork

Travel availability

Education

Associate’s Degree/Related Trade Certification

Job description

Smiths Detection, part of Smiths Group, seeks a Field Service Technician to support Presidio, TX and nearby areas. The role involves troubleshooting, installation, repair of Trace, X-Ray, and CT X-Ray equipment at customer sites, with travel and on-call duties.

Strong customer focus and ability to work independently are essential. Responsibilities include documenting service activity, training customers, responding to emergencies, and maintaining tools and certifications.