Customer Service & Logistics Coordinator

Americold Logistics, LLC. in; Eagan (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Americold Logistics, LLC. in Minnesota is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries, process work orders, and support inventory and scheduling.

You will act as the bridge between customers and internal teams, prepare paperwork, verify invoices, answer phones, and maintain records while ensuring prompt, accurate service. This role may require occasional travel and visits to warehouse operations, with a focus on accurate data entry, problem solving, and

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication with customers and team members.
• Ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Communication

Data entry

Typing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold Logistics, LLC. in Minnesota is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries, process work orders, and support inventory and scheduling.

You will act as the bridge between customers and internal teams, prepare paperwork, verify invoices, answer phones, and maintain records while ensuring prompt, accurate service. This role may require occasional travel and visits to warehouse operations, with a focus on accurate data entry, problem solving, and