Customer Service & Order Fulfillment Specialist

Americold Logistics LLC; Brea (CA); On-site; USD 25,000 - 31,000; Full time

Job summary

Americold Logistics LLC is seeking a detail-oriented customer service/clerical professional to respond to inquiries, manage work orders, and coordinate between customers and internal teams in a fast-paced environment.

The role emphasizes accurate data entry, timely communication, and efficient processing of orders and invoicing. Occasional travel and potential visits to warehouse operations may be required.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work accepted.
• Strong written and verbal communication with customers and team members.
• Proven ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Communication

Typing & Data Entry

Complaint Resolution

Multitasking

Education

High School Diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop Computers

Job description

Americold Logistics LLC is seeking a detail-oriented customer service/clerical professional to respond to inquiries, manage work orders, and coordinate between customers and internal teams in a fast-paced environment.

The role emphasizes accurate data entry, timely communication, and efficient processing of orders and invoicing. Occasional travel and potential visits to warehouse operations may be required.