Customer Service & Logistics Liaison

Americold Logistics LLC; Eagan (MN); On-site; USD 25,000 - 29,000; Full time

Job summary

Americold Logistics LLC in Minnesota seeks a Customer Service/Clerical Associate to respond to inquiries, handle work orders, shipments, and inventory counts, and support scheduling and order processing.

You will serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes, while maintaining records, answering phones, and providing clerical support. Occasional travel may be required.

Qualifications

• High school diploma or GED required.
• 0 years of experience required in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Clerical work

Written communication

Verbal communication

Data entry

Typing

Education

High school diploma

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Logistics LLC in Minnesota seeks a Customer Service/Clerical Associate to respond to inquiries, handle work orders, shipments, and inventory counts, and support scheduling and order processing.

You will serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes, while maintaining records, answering phones, and providing clerical support. Occasional travel may be required.