Travel-Ready Customer Service & Orders Liaison

Americold Realty Trust, Inc.; Taunton (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Americold Realty Trust, Inc. is hiring for a customer service/clerical role in Taunton, MA. You will respond to inquiries, process work orders, and support invoicing, scheduling, and inventory records. The position requires strong communication, accuracy, and multitasking in a fast-paced environment.

The role may involve travel for business and visits to warehouse operations. An on-site, hourly position offers opportunities for growth within a logistics-focused team.

Qualifications

• High school diploma or GED required.
• 0+ years in customer service or clerical work.
• Clear written and verbal communication with customers and team.
• Accurate typing and data entry skills.
• Ability to resolve customer complaints efficiently.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Liaise between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Typing

Data entry

Customer service

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Realty Trust, Inc. is hiring for a customer service/clerical role in Taunton, MA. You will respond to inquiries, process work orders, and support invoicing, scheduling, and inventory records. The position requires strong communication, accuracy, and multitasking in a fast-paced environment.

The role may involve travel for business and visits to warehouse operations. An on-site, hourly position offers opportunities for growth within a logistics-focused team.