Client Support Specialist & Order Liaison

Americold; Taunton (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Americold in Taunton, MA is seeking a reliable Customer Service Clerk to respond to inquiries, process work orders, and support inventory and scheduling. You will act as a liaison between customers and internal teams while maintaining accurate records and answering phones in a fast-paced environment.

The role requires a high school diploma or GED, strong written and verbal communication, and precise data entry. Some travel may be required for business purposes and warehouse visits.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Clear written and verbal communication.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints about work orders, shipments, and inventory.
• Liaise between customers and internal teams for account administration, scheduling, and order processing.
• Provide clerical support including maintaining records and answering phones.
• Generate and process paperwork for customer work orders and special requests.
• Verify invoices for correct billing.
• Schedule loads and maintain updated reports; resolve issues with damaged orders.
• Travel by automobile or airplane may be required for business.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Tools

Warehouse Management System

Microsoft Office

Desktop computers

Job description

Americold in Taunton, MA is seeking a reliable Customer Service Clerk to respond to inquiries, process work orders, and support inventory and scheduling. You will act as a liaison between customers and internal teams while maintaining accurate records and answering phones in a fast-paced environment.

The role requires a high school diploma or GED, strong written and verbal communication, and precise data entry. Some travel may be required for business purposes and warehouse visits.