Customer Service & Order Liaison Specialist

Americold Realty Trust, Inc.; Brea (CA); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Americold Realty Trust, Inc. is seeking a customer service/clerical associate in California to respond to inquiries, process orders, manage shipments and inventory counts, and support account administration.

This role requires clear communication, accurate data entry, and the ability to coordinate with internal teams; some travel may be required for business purposes. Office-based environment with standard clerical duties.

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsabilités

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Connaissances

Customer service

Clerical work

Written and verbal communication

Data entry

Typing

Multitasking

Adaptability

Microsoft Office

Formation

High school diploma or GED

Outils

Warehouse Management Systems

Microsoft Office Suite

Description du poste

Americold Realty Trust, Inc. is seeking a customer service/clerical associate in California to respond to inquiries, process orders, manage shipments and inventory counts, and support account administration.

This role requires clear communication, accurate data entry, and the ability to coordinate with internal teams; some travel may be required for business purposes. Office-based environment with standard clerical duties.