Customer Service & Logistics Coordinator

Americold Logistics, LLC. in

Taunton (MA)

On-site

USD 25,000 - 28,000

Full time

4 days ago

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Job summary

Americold Logistics, LLC. is seeking a detail-oriented customer service/clerical professional in Taunton, MA. You will respond to inquiries, coordinate with internal teams for account administration and scheduling, and process paperwork for orders and invoicing. Travel may occasionally be required to support operations.

The role emphasizes accurate data entry, communication, and efficient problem resolution in a fast-paced logistics environment.

Qualifications

High school diploma or GED required.
0 years of experience in customer service or clerical work.
Ability to communicate clearly with customers and team members in writing and verbally.
Demonstrated ability to resolve customer complaints efficiently.
Accurate typing and data entry skills.

Responsibilities

Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
Report customer feedback to management for continuous improvement.
Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
Verify computer-generated invoices to ensure proper account billing.
Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
Other essential duties may be applicable and assigned as necessary.