Travel-Ready Customer Service & Order Specialist

Americold Logistics, LLC.; Taunton (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Americold Logistics, LLC. in Taunton, MA is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries about work orders, shipments, and inventory counts, and to liaise with internal teams for account administration, scheduling, and order processing.

High school diploma or GED is required, with 0 years of experience in customer service or clerical work. You will also perform data entry, maintain records, and help answer phones.

Qualifications

• Requires a high school diploma or GED.
• 0+ years of experience in customer service or clerical work.
• Ability to communicate clearly in writing and verbally with customers and teammates.
• Proven ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests and tracking.
• Verify invoices to ensure proper account billing.
• Provide clerical support by maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with damaged or shorted goods.

Skills

Customer service

Data entry

Typing accuracy

Clear communication

Problem resolution

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Logistics, LLC. in Taunton, MA is seeking a detail-oriented Customer Service/Clerical Associate to respond to inquiries about work orders, shipments, and inventory counts, and to liaise with internal teams for account administration, scheduling, and order processing.

High school diploma or GED is required, with 0 years of experience in customer service or clerical work. You will also perform data entry, maintain records, and help answer phones.