Customer Support & Logistics Coordinator

Americold Logistics LLC; Taunton (MA); On-site; USD 25,000 - 28,000; Full time

Job summary

Americold is seeking a detail-oriented customer service/clerical associate to support Taunton, MA operations. You will respond to inquiries, manage work orders, shipments, and inventory counts, and coordinate with internal teams for account administration and order processing.

In this role, you will maintain records, answer phones, schedule loads, and assist with invoicing and billing processes. Some business travel by car or plane may be required to support operations.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Data entry

Typing speed

Customer service

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Job description

Americold is seeking a detail-oriented customer service/clerical associate to support Taunton, MA operations. You will respond to inquiries, manage work orders, shipments, and inventory counts, and coordinate with internal teams for account administration and order processing.

In this role, you will maintain records, answer phones, schedule loads, and assist with invoicing and billing processes. Some business travel by car or plane may be required to support operations.