Customer Care Specialist – Global Cold Chain Logistics

Americold Logistics, LLC.; New Ulm (MN); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Job summary

Americold Logistics, LLC. is seeking a detail-oriented customer service/clerical associate in Minnesota to handle inquiries, process work orders, and coordinate shipments. You’ll collaborate with internal teams to ensure accurate invoicing and inventory management while providing essential clerical support.

The role requires clear communication, accurate data entry, and reliability in a fast-paced logistics environment. Only on-site work is described, with potential travel for business as needed.

Qualifications

• High school diploma or GED required.
• Minimum 0 years of experience in customer service or clerical work.
• Ability to communicate clearly with customers and team members in writing and verbally.
• Demonstrated ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Clerical work

Data entry

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Warehouse Management Systems

Job description

Americold Logistics, LLC. is seeking a detail-oriented customer service/clerical associate in Minnesota to handle inquiries, process work orders, and coordinate shipments. You’ll collaborate with internal teams to ensure accurate invoicing and inventory management while providing essential clerical support.

The role requires clear communication, accurate data entry, and reliability in a fast-paced logistics environment. Only on-site work is described, with potential travel for business as needed.