Customer Care Travel Advisor (Fully Remote)

Perk; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Equity ownership in Perk

20 vacation days

12 public holidays

Flexible medical plans

Paid parental leave

401(k) plan

Work from Anywhere days

Job summary

AmTrav, a subsidiary of Perk, is seeking a customer service professional to support its travel platform in the United States. You will provide multichannel assistance to ensure flawless bookings and modifications, and assist clients with travel planning and support.

You will manage complex itineraries for international trips and ensure policy compliance with corporate travel guidelines, delivering high-touch service to corporate travelers.

Responsibilities

• Provide multichannel support via phone, live chat, and email for flawless bookings and modifications.
• Manage strategic itinerary coordination for complex multi-city international trips.
• Ensure policy compliance and enforce corporate travel policy.

Job description

• Join AmTrav, a subsidiary of Perk, a hyper-growth SaaS platform transforming the $1.3 trillion business travel market.
• Deliver exceptional customer service assisting clients with travel planning and support.
• Manage bookings, resolve travel-related concerns, and ensure a seamless travel experience.

What You’ll Do:

• Provide multichannel support via phone, live chat, and email for flawless bookings and modifications.
• Manage strategic itinerary coordination for complex multi-city international trips.
• Ensure policy compliance and enforce corporate travel policy.

What We Offer:

• Competitive compensation and equity ownership in Perk.
• 20 vacation days, 12 public holidays, and flexible medical plans.
• Paid parental leave (12-16 weeks), 401(k) plan, and up to 20 "Work from Anywhere" days per year.

Perk (formerly TravelPerk) is an intelligent platform for travel and spend management, automating bookings, expenses, and invoice processing. Founded in 2015, it has grown into a global company of over 1,800 people across 12 offices, trusted by more than 12,000 companies worldwide.