Guest Services & Contracts Coordinator

Travel + Leisure Co.; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Paid time off (PT)

Job summary

Travel + Leisure Co. seeks an Administrative Coordinator to perform all facets of the operations department, including tour reception, gifting and contract processing, ensuring a professional atmosphere for guests and Sales & Marketing staff.

You will greet guests, qualify tours, provide excellent service, enter data into CRS/EPNY, prepare contracts, balance cash and prepare reports. A High School Diploma and office/customer service experience are required.

Qualifications

• High School Diploma required.
• 1 year general office experience preferred.
• 1 year customer service experience required.
• Experience with CRS or EPNY preferred.

Responsibilities

• Greet and qualify touring guests and collect guest information.
• Provide exceptional guest service and assist with contracts and questions.
• Distribute premiums and reconcile gifts, tours, and contracts daily.
• Enter tour and gifting data into CRS/Epiphany and run reports.
• Balance cash, down payments and site statistics for the Contract Department.
• Prepare and maintain timeshare sales contracts and related documents.
• Support Sales, Marketing, HR and Resort teams as needed.
• Perform other duties as required.

Skills

Customer service

Office administration

MS Word

MS Excel

MS Outlook

Education

High School Diploma

Tools

CRS/EPNY

Job description

Travel + Leisure Co. seeks an Administrative Coordinator to perform all facets of the operations department, including tour reception, gifting and contract processing, ensuring a professional atmosphere for guests and Sales & Marketing staff.

You will greet guests, qualify tours, provide excellent service, enter data into CRS/EPNY, prepare contracts, balance cash and prepare reports. A High School Diploma and office/customer service experience are required.