Guest Operations & Contracts Coordinator

Travel + Leisure Co.; Portland (OR); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contract processes in line with standard procedures. You will ensure a professional guest experience and support Sales & Marketing staff.

Key responsibilities include data entry into CRS/EPNY, reconciling daily activity, and assisting multiple departments with administrative tasks. Strong organizational skills and customer service background are required.

Qualifications

• Proficient in using office software and CRS/EPNY systems.
• Strong data entry and factual accuracy required.
• Attention to detail and ability to maintain documents per procedures.

Responsibilities

• Greet and qualify touring guests and assign tours to Sales Agents.
• Answer phones and assist guests with questions professionally.
• Distribute premiums and reconcile daily tour and contract data.
• Enter tour and gifting information into CRS/EPNY and run reports.
• Balance cash, down payments, and site statistics for Contract Department.
• File and secure documents per procedures and safeguard owner information.
• Prepare and maintain timeshare sales contracts and provide admin support.
• Offer additional admin support to Sales, Marketing, HR, and Resort teams.

Skills

Computer Skills

CRS/EPNY

Education

High School Diploma

Tools

CRS

EPNY

Job description

Travel + Leisure Co. is seeking an Operations Coordinator to manage tour reception, gifting, and contract processes in line with standard procedures. You will ensure a professional guest experience and support Sales & Marketing staff.

Key responsibilities include data entry into CRS/EPNY, reconciling daily activity, and assisting multiple departments with administrative tasks. Strong organizational skills and customer service background are required.