Operations Coordinator - Guest Experience & Contracts

Wyndham; Wisconsin Dells (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Holidays

401k with employer match

Identity theft plan

Voluntary income protection

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a coordinating professional to manage front-desk operations, guest tours, and contract preparation. This role emphasizes accurate data entry, filing, and customer service for owners and guests in a hospitality-focused environment.

You will support Sales, Marketing, HR and Resort teams, ensuring timely processing of tours, gifts, and related paperwork while maintaining PCI/PII standards and a professional guest experience.

Qualifications

• High School Diploma required.
• One year of general office experience.
• One year of customer service experience.
• Experience with CRS/EPNY or central reservations systems preferred.
• Proficiency in Microsoft Word, Outlook and Excel.

Responsibilities

• Greet and qualify touring guests; assign tours to Sales Agents and support Sales & Marketing.
• Provide exceptional customer service; answer phones and assist property owners with contracts.
• Distribute premiums; complete daily gift, tour and contract reconciliation.
• Enter tour and gifting data into CRS/EPNY; run reports; balance cash and site stats for Contracts.
• File and secure documents; maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts; support Sales Staff; manage legal documents.
• Provide administrative support to internal departments (Sales, Marketing, HR, Resort).
• Performs other duties as needed.

Tools

Central Reservation System (CRS) / EPNY

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Travel + Leisure Co. is seeking a coordinating professional to manage front-desk operations, guest tours, and contract preparation. This role emphasizes accurate data entry, filing, and customer service for owners and guests in a hospitality-focused environment.

You will support Sales, Marketing, HR and Resort teams, ensuring timely processing of tours, gifts, and related paperwork while maintaining PCI/PII standards and a professional guest experience.