Operations Coordinator - Travel & Hospitality Programs

Travel-Leisure-Co; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with company match

Paid time off

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, seeking an Operations Coordinator to manage tour reception, gifting, and contract processing. You will support Sales, Marketing, HR, and Resort teams while ensuring accuracy and compliance with SOPs.

The role emphasizes customer service, data entry, and administrative duties, with no travel required. A strong office background and proficiency in CRS/EPNY and MS Office are preferred.

Qualifications

• Proficient in CRS or EPNY preferred; data entry skills with accuracy.
• Strong computer skills and ability to navigate MS Office suite.
• Experience in a fast-paced office setting is desirable.

Responsibilities

• Greet and qualify touring guests and collect guest information.
• Assign tours to Sales Agents and share information with Sales & Marketing.
• Provide exceptional customer service and answer questions professionally.
• Assist property owners with contract questions or concerns.
• Distribute premiums and reconcile daily tours, gifts, and contracts.
• Enter tour and gift data into system and run reports.
• Prepare and balance cash, down payments, and site statistics.
• File documents per procedures and protect owner information (PII/PCI).
• Prepare and maintain Legal documents; support Sales/Admin staff as needed.

Skills

CRS knowledge

MS Word

MS Outlook

MS Excel

Data entry

Education

High School Diploma

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, seeking an Operations Coordinator to manage tour reception, gifting, and contract processing. You will support Sales, Marketing, HR, and Resort teams while ensuring accuracy and compliance with SOPs.

The role emphasizes customer service, data entry, and administrative duties, with no travel required. A strong office background and proficiency in CRS/EPNY and MS Office are preferred.